PERSONAL REFLECTION
Learning customer-ship, ethics and interaction skills has improved professional skills, emphasized empathy and improved communication for fostering constructive relationships and ensuring customer satisfaction. Investigating digitalization in social and medical services has been a life-changing experience. Exploring how technology is being incorporated into these vital areas has bought attention to the possibilities for increased efficiency and accessibility. My understanding of healthcare delivery has expanded as a result of learning about digital tools and I now see the value of innovation in solving difficult problems. It also emphasizes how important it is to use caution when making ethical decisions and to protect people's privacy in this changing environment. The experience of learning professional growth will mold my professional identity and strengthened my resolve to pursue continuous improvement and significant influence. Studying cultural communication in social and